2 year 24x7 Onsite Hardware Loaner for SG105 / SG105W
Sophos | Services | Onsite Hardware Loaner
Firewall model: SG 105 LoanerRead more
Coverage of Onsite Hardware Loaner Services
1. Upon verification of hardware failure (RMA approval from Vendor), a functional equivalent loaner unit would be provided to customer during the RMA process.
2. Onsite troubleshooting is not included in this OHL services.
3. Restoration of configuration file to loan unit and repaired unit. Customer to be responsible for providing backup copy of configuration file.
4. If customer is unable to provide configuration file, no reconfiguration service is included.
5. Customer must have valid Sophos support and maintenance contract.
|Product Family||Onsite Hardware Loaner|
|Product Accessory||Main Unit|
|Product Segment||ESD 1|
|Vendor Part Number (VPN)||SP-SG105-24X7-OHL-2YR|
|License Type||License Subscription|
|Key Software Compenent / Features||Upon Sophos RMA confirmation. No on-site trouble-shooting. Customer to provide backup copy of configuration file. No reconfiguration service is included if there is no configuration file. Must have valid Sophos subscription|